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Chrome and Aspera Connect

Google is moving to end support for NPAPI extensions. Unfortunately, this change is impacting the Aspera Connect plugin YANGAROO uses to provide you with the upload speeds you rely on.

You may be repeatedly prompted to update Aspera Connect to the latest version, even if you have done that before. Please follow the steps below to get Aspera Connect working in Chrome.

 On September 1, 2015, Google released Chrome 45 which ended NPAPI support. Please download an updated version of Aspera Connect 3.6.

Chrome 45 and Newer

Install Upgrade

You must be using Aspera Connect 3.6. If you are not prompted to download the new version, you may download it manually from Aspera. Platform specific upgrade instructions are available.

Verify Installation

  1. Open a new tab in Chrome.
  2. Navigate to chrome://conflicts/. (Note: You must copy and paste this link into a new tab.)
  3. Verify that connecthelper32.dll is listed.
  4. On the blue bar, verify that it reports No Conflicts Detected.

Chrome 42 through 44

Enable NPAPI

  1. Open a new tab in Chrome.
  2. Navigate to chrome://flags/#enable-npapi. (Note: You must copy and paste this link into a new tab.)
  3. If the link below Enable NPAPI says Enable, click it.
  4. Close Chrome and restart your computer.
  5. Try uploading media to YANGAROO. If you are still prompted to update Aspera Connect, continue with the next section.

Verify Installation

  1. Open a new tab in Chrome.
  2. Navigate to chrome://plugins/. (Note: You must copy and paste this link into a new tab.)
  3. Note the number of plugins that Chrome has detected from the number in parentheses on the blue bar.
  4. Locate Aspera Web in the list. If you do see Aspera Web listed, continue with the section below. If you do not see Aspera Web listed, continue with the next step.
  5. Close Chrome completely.
  6. Uninstall Aspera Connect completely.
  7. Reinstall Aspera Connect.
  8. Windows Installer
  9. Mac Installer
  10. Restart Chrome.
  11. Open a new tab in Chrome.
  12. Navigate to chrome://plugins/. (Note: You must copy and paste this link into a new tab.)
  13. Compare the number of plugins that Chrome has now detected to the number of plugins detected previously. It should be one higher.
  14. Locate Aspera Web in the list. If you do see Aspera Web listed, continue with the section below. If you do not see Aspera Web listed, contact YANGAROO Ad Support.

Enable Aspera Connect

  1. Open a new tab in Chrome.
  2. Navigate to chrome://plugins/. (Note: You must copy and paste this link into a new tab.)
  3. Show the plugin details by clicking the plus next to Details on the right of the blue bar.
  4. Locate Aspera Web in the list.
  5. If the link below Type says Enable, click it to enable the plugin and switch the link to Disable.
  6. Check the Always allowed to run box.
  7. Try uploading media to YANGAROO. If you are still prompted to update Aspera Connect, contact YANGAROO Ad Support.
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